HOW MUCH IS SHIPPING?
For our monthly bellabox, limited edition and Welcome to Wellness shipping is free!
Any shop purchases with a minimum spend of $100 are shipped for free. However, if you’re using a special discount offer, please refer to the specific Ts&Cs. Purchases under $100 are charged a flat $8.95 fee.
How long will it take?
We process all orders within 48 hours each business day. Deliveries take place between Monday to Friday, we suggest you make the delivery address where you will be during this time. We recommend that the delivery address that you use is where you will most likely be during business hours.If you are not at home during the delivery time, your parcel will be left in a secure location out of the weather.
Can I track where my monthly box is?
You sure can! Once your parcel has left our warehouse, we will send your tracking number so you can track your package.
Do you ship overseas?
bellabox is only available to residents of Australia and New Zealand.
Can I return full size items?
If you are not 100% satisfied with your shop or full sized items, you can return your unopened, unused full-size product(s) in its original condition to bellabox within 14 days of the date on the invoice for a full refund upon pre-approval from bellabox. bellabox will not refund any opened, used, discounted, clearance or sales products or items or free gifts or samples.
My items were damaged in delivery, can I return it?
Of course! We’re so sorry your item arrived in that condition - it certainly didn’t leave us like that! All products are checked for quality before dispatch and while we try our best to ensure that the product is delivered to you in perfect condition, the product may be damaged in the delivery process. Should this happen you can return the damaged items and we will resend the product for free. In the case where the product is sold out we will offer a full refund. Please contact our Customer Care Team at firstname.lastname@example.org and include the order number and reason for the return, if damaged please include a photo. If required, bellabox shall bear the costs of all domestic return shipping. Return the items to:
Level 1, 25 Butler Street
Please note that bellabox will, at all times, honour its obligations under Australian Consumer Law.